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Telus Corporation is one of Canada's largest national telecommunications providers, headquartered in Vancouver, British Columbia. It delivers a full range of consumer and business services including mobile wireless, fiber home internet, landline voice, IPTV, and adjacent digital solutions, with additional targeted operations in select Asia-Pacific markets.
Key moments
1990Established following the privatization of Alberta Government Telephones by the provincial Alberta government
1999Completed merger with British Columbia Telephone (BC Tel) to create a cross-western Canadian operational footprint
2001Officially launched its national wireless service under the Telus Mobility consumer brand
2015Formalized the standalone Telus Health subsidiary to scale digital health record and telehealth services across Canada
2022Expanded standalone 5G network coverage to reach the majority of populated regions across the country
Telus operates in Canada's tightly consolidated telecom market, controlled by three major national providers plus a small set of regional, often publicly owned, independent carriers. Unlike peers that compete heavily on short-term promotional pricing to win subscribers, Telus has built a strategy focused on differentiation via experience and diversification to reduce exposure to volatile core telecom revenue streams.
Ranks consistently above its two largest national rivals (Rogers Communications and Bell Canada) in independent third-party customer satisfaction surveys, resulting in materially lower subscriber churn rates across its mobile and home internet segments
Has scaled non-telecom adjacent lines of business at a far higher rate than peer firms, with its Telus Health division now serving millions of Canadian patients and healthcare providers to generate recurring revenue that sits outside strict federal telecom price regulation
Uses targeted infrastructure sharing and roaming agreements with smaller regional operators to reduce capital costs for extending high-speed mobile and fiber connectivity to remote, low-population rural areas that would otherwise be unprofitable to serve
Leverages high-profile corporate social responsibility programming focused on Canadian youth mental health, Indigenous community connectivity, and local cultural funding to build stronger grassroots brand loyalty than its more geographically centralized national competitors
products
HSPA+, LTE, 5G
revenue
CA$20.116 billion (2023)‡R1R‡
operating income
CA$2.362 billion (2023)‡R1R‡
net income
CA$867 millions (2023)‡R1R‡
assets
CA$56.136 billions (2023)‡R1R‡
num employees
106,400 (2023)‡R1R‡
subsid
Telus Communications
Telus Mobility
Telus Health
Telus Digital
Telus Agriculture
foundation
1990 in Edmonton, Alberta, Canada
location
510 West Georgia Street, Vancouver, British Columbia, Canada
website
https://www.telus.com
Telus Corporation (also shortened and referred to as Telus Corp, and stylized as TELUS) is a Canadian publicly tradedholding company and conglomerate, headquartered in Vancouver, British Columbia, which is the parent company of several subsidiaries: Telus Communications offers telephony, television, data and Internet services; Telus Mobility offers wireless services; Telus Health operates companies that provide health products and services; and Telus Digital operates worldwide, providing multilingual customer service outsourcing and digital IT services.Telus has a long history and is listed with the Toronto Stock Exchange (TSX:T).
Overview
Telus Corporation is the parent company of Telus Communications, Telus Mobility, Telus Health, and Telus Digital.Telus Health, formerly known as Emergis, was an e-business was acquired by Telus Corporation in 2007 for $763 million.[2] Telus Health was divided into three segments: Telus Health Solutions, Telus Assyst Real Estate, and Telus Financial Solutions.
Inception
The Alberta Government Telephones (AGT), had served as the major telephone provider for the province of Alberta from 1906—when it was first established by the Liberal Party of Alberta under the tenure of then Premier of Alberta, Alexander Cameron Rutherford, until the 1990s—when then Premier Don Getty began the privatization process.[3] NovaTel's liabilities eventually cost the government more than $600 million.[3][4] The initial public offering of the newly established Telus' shares, launched on August 9, 1990,[5] represented the largest in Canadian history up to this time.The following year, the provincial government divested its remaining ownership interest in Telus for $870 million.[6] By 1996, the former brand names, ED TEL and AGT had been retired.
2026 1 petabyte cybersecurity incident
In March 2026, a notorious cyber crime group known as ShinyHunters claimed to several high-profile news agencies that they stole over 1 petabyte (PB) of data from Telus & Telus Digital. The group demanded a staggering $65 million dollar ransom in exchange for not leaking the company's data. The stolen data according to multiple prominent media outlets like Reuters and Bloomberg included information related to more than two dozen companies that included personally identifiable information, call data and recordings (CDRs), FBI background check information, financial information, Salesforce data, and source code spanning multiple business divisions within the business services and telecommunications company.The stolen data also reportedly impacts Telus' telecommunication services; customers and call logs.[7][8][9]
Subsidiaries
Telus Communications
Telus Corporation's principal subsidiary is the wholly owned Telus Communications. Only serving customers in Canada, services include data, internet, voice, TV subscriptions, alarm monitoring, and wireless services. It also has mobile phones, tablets, and smart watches.[10] Telus Communications merged its mobility and home service divisions in 2023, creating Telus Consumer Solutions.[11]
Telus Mobility
Telus Mobility (normally typeset as TELUS Mobility) is a Canadian wireless network operator and a division of Telus Communications which sells wireless services in Canada on its network.It operates 5G+, 5G, LTE, HSPA+, and
Finances
For the fiscal year 2019, Telus Corporation reported earnings of CA$5.554 billion, with an annual revenue of CA$14.658 billion, an increase of 8.8% over the previous fiscal year. Telus Corp operates the largest telecommunications company (Telus Communications Inc.) in Western Canada and the second largest in Canada.[22]
Corporate governance
According to Yahoo Finance, Telus Corporation received an Institutional Shareholder Services (ISS) governance risk score of 5 out of 10, as of 3 December 2019.[34]
Board of directors
The current board of directors as of September 2022[35]
R.H. (Dick) Auchinleck, the chairman of Telus Corporation's board of directors, has been lead director since 2014, when Brian Canfield stepped down. Auchinleck, who has served on the Telus board since c. 2004, had previously been CEO at Gulf Canada Resources.[36][37]
3.Mark Lisac. Alberta Premiers of the Twentieth Century Canadian Plains Research Center, University of Regina, 2004^
All Telus products and companies adopted the Telus brand name.[6]
Telus merged with British Columbia Telephone Company (BC Tel) in 1999, with the merged company keeping the Telus brand name.The headquarters of BC Tel in Burnaby, British Columbia, became the headquarters of the merged Telus Corporation, and the company moved its corporate headquarters to Vancouver after completion of the Telus Garden complex.
Since 2008, Telus has operated a flanker brand named Koodo Mobile, which is targeted at high school, college and university students.
Telus Health
In the summer of 2018, Telus acquired a "chain of medical clinics" for over $100 million.[14][15] Telus also spent more than "$2 billion on digital health ventures." This included purchasing the "electronic medical record software" used by half of Canada's doctors. By March 2019, Telus had "become the biggest health-care information technology company in Canada". Telus has also partnered with the UK-based software developer and operator, Babylon, to launch a Telus Health app in Canada—digital chatbot capable of checking symptoms— in a cost and revenue sharing initiative.[16]<!-- Some of this should be moved to the Babylon article, and once there, the duplicate material discarded.
Babylon Diagnostic and Triage System
In late-2017, United Kingdom-based Babylon launched its GP at Hand app—a digital chatbot symptom checker in England.[17] According to a June 27, 2018 BBC article, Babylon claimed that their chatbox could "diagnose medical conditions as accurately as a GP."[17][18] According to Fraser, there are concerns that "technology has gotten ahead of government regulation."[16]
UK's Royal College of General Practitioners (RCGP) was critical of Babylon Health, "whose app providing smartphone GP consultations" is available to some National Health Service (NHS) patients.[19] The RCGP "accused Babylon Health of "cherry picking" patients, luring GPs away from front-line services, and creating a twin track for general practice."[19]
A November 24, 2018 The Lancet article, co-authored by Brown University medical science professor of medical science in Rhode Island—Dr.Hamish Fraser—questioned the "safety of patients" using Babylon Diagnostic and Triage System (BTDS).[20] According to Fraser, there are concerns that "technology has gotten ahead of government regulation."[16] Fraser said, "I think they are basically assuming that these systems are ready for prime time."[16]
On March 5, 2019, Babylon's downloadable health app, Babylon, was launched in British Columbia.[16] By March 2019, Telus Health had signed over a dozen contracts for 'virtual house calls' with doctors, some of whom practice in British Columbia regions where doctors' patient loads are not full and others willing to work "after hours or on weekends."[16] By March 2018, The B.C. Ministry of Health was reviewing their policy which allowed "doctors to bill $34 for a teleconference visit — about the same as an in-person consultation."[16]
According to Telus the target market for the app includes people with busy schedules, those without a family doctor, those in live in rural communities, and for after hours calls.[16] The app includes an "artificial intelligence 'chatbot' that assesses user's symptoms".[16] Telus Health's vice-president, Juggy Sihota, said in March 2019, that, "The only doctor I'm hoping it might replace is the doctor of the internet."[16] Costs and revenue related to the Babylon app Telus are shared between the two partners, the UK-based Babylon and Telus.[16]
On March 19, 2020, during the COVID-19 pandemic in Alberta, Alberta Health announced that Babylon by TELUS Health was available to Albertans and that the services were covered by Alberta Health Care. The notification from Alberta Health said that the through the app, Albertans can "access health-care information and support in response to COVID-19 – from anywhere in the province." They "can use the service to check symptoms, book appointments, see a doctor, and get prescriptions and referrals for diagnostic imaging and specialists."[21] -->
Babylon Diagnostic and Triage System
In late-2017, United Kingdom-based Babylon launched its GP at Hand app—a digital chatbot symptom checker in England.[17] According to a June 27, 2018 BBC article, Babylon claimed that their chatbox could "diagnose medical conditions as accurately as a GP."[17][18] According to Fraser, there are concerns that "technology has gotten ahead of government regulation."[16]
UK's Royal College of General Practitioners (RCGP) was critical of Babylon Health, "whose app providing smartphone GP consultations" is available to some National Health Service (NHS) patients.[19] The RCGP "accused Babylon Health of "cherry picking" patients, luring GPs away from front-line services, and creating a twin track for general practice."[19]
A November 24, 2018 The Lancet article, co-authored by Brown University medical science professor of medical science in Rhode Island—Dr.Hamish Fraser—questioned the "safety of patients" using Babylon Diagnostic and Triage System (BTDS).[20] According to Fraser, there are concerns that "technology has gotten ahead of government regulation."[16] Fraser said, "I think they are basically assuming that these systems are ready for prime time."[16]
On March 5, 2019, Babylon's downloadable health app, Babylon, was launched in British Columbia.[16] By March 2019, Telus Health had signed over a dozen contracts for 'virtual house calls' with doctors, some of whom practice in British Columbia regions where doctors' patient loads are not full and others willing to work "after hours or on weekends."[16] By March 2018, The B.C. Ministry of Health was reviewing their policy which allowed "doctors to bill $34 for a teleconference visit — about the same as an in-person consultation."[16]
According to Telus the target market for the app includes people with busy schedules, those without a family doctor, those in live in rural communities, and for after hours calls.[16] The app includes an "artificial intelligence 'chatbot' that assesses user's symptoms".[16] Telus Health's vice-president, Juggy Sihota, said in March 2019, that, "The only doctor I'm hoping it might replace is the doctor of the internet."[16] Costs and revenue related to the Babylon app Telus are shared between the two partners, the UK-based Babylon and Telus.[16]
On March 19, 2020, during the COVID-19 pandemic in Alberta, Alberta Health announced that Babylon by TELUS Health was available to Albertans and that the services were covered by Alberta Health Care. The notification from Alberta Health said that the through the app, Albertans can "access health-care information and support in response to COVID-19 – from anywhere in the province." They "can use the service to check symptoms, book appointments, see a doctor, and get prescriptions and referrals for diagnostic imaging and specialists."[21] -->
Telus Digital
Telus Digital is the global arm of Telus Corporation, providing global contact center and business process outsourcing services to corporations in the financial services, consumer electronics and gaming, telecommunications, energy and utilities industries.
Telus Digital has contact centers in the Philippines, the United Kingdom, Central America (Guatemala and El Salvador), and Eastern Europe (Bulgaria and Romania), where it is known as Telus Digital Europe.
Darren Entwistle, president and CEO
Hazel Claxton, Audit Committee, Human Resources and Compensation Committee
Kathy Kinloch, Corporate Governance Committee, Human Resources and Compensation Committee
David Mowat, chair of the Audit Committee
Raymond T. Chan, Pension Committee, Human Resources and Compensation Committee
Tom Flynn, Audit Committee, Pension Committee
Christine Magee, Human Resources and Compensation Committee, Pension Committee
Marc Parent, Pension Committee, Human Resources and Compensation Committee
Lisa de Wilde, chair of the Corporate Governance Committee, Pension Committee
Mary Jo Haddad, chair of the Human Resources and Compensation Committee, Corporate Governance Committee
John Manley, Corporate Governance Committee, Human Resources and Compensation Committee
18.Salman Razzaki, Adam Baker, Yura Perov, Katherine Middleton, Janie Baxter, Daniel Mullarkey, Davinder Sangar, Michael Taliercio. A comparative study of artificial intelligence and human doctors for the purpose of triage and diagnosis June 2018^
